Hospital Continues to Send Mail to Grieving Family - Then Apologizes! GeneralAdminNovember 16, 2015Comment
Idaho Hospital Transparent, Apologetic After Child's Death Due To Medication Errors GeneralAdminOctober 13, 2015Comment
Sorry Works! Webinar: Starting and Sustaining Your Disclosure Program - Nov 12th, 1pm ET GeneralAdminOctober 6, 2015Comment
Announcing Release of 2nd Edition of Little Book of Empathy.... GeneralAdminSeptember 17, 2015Comment
Injecting Humanity into the Claims Process - share with claims, legal, and insurers GeneralAdminSeptember 15, 2015Comment
