Sorry Works!

Sorry Works! Blog

Making Disclosure A Reality For Healthcare Organizations 

Announcing Release of 2nd Edition of Little Book of Empathy....

Booklet2ndEdition_webOver the last three years we have literally sold thousands of copies of the Little Book of Empathy. Hospitals, insurers, long-term care organizations, associations, etc have purchased this inexpensive and practical booklet which is perfect for front-line staff, managers, directors, and c-suite. The booklet covers everything you need to know about staying connected with patients, residents, and families post-event without prematurely admitting fault. It's a quick read for even the busiest doctor or nurse, yet priced right for any budget. Well, we are proud to announce the release of the 2nd Edition of the Little Book of Empathy. This new version includes expanded and up-to-date information on post-event communication strategies. There are also new chapters covering 2nd victims of medical errors and starting a disclosure program. Finally, the 2nd Edition provides several cases to practice and study. Lots of new information, but we have kept the price the same low price. Click here for ordering information.

Bulk pricing is available for larger orders, and we can also customize the booklet for your organization with your logo on the cover, welcome message from CEO, contact phone numbers, etc. For more information on bulk prices or customizing, please call 618-559-8168 or e-mail

To order your copies of the 2nd Edition of the Little Book of Empathy, please click on this link.