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Why a Crisis Hotline for Patients and Families?
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Home
About
Our Approach
Board of Directors
Founder
History and Mission
Stories
Surgical Fire Case
MedStar’s Disclosure and Apology Program
Neurosurgeon Laments
Medical Student Apologizes
Physician Lied During Med-Mal Trial
Hawaii Medical Center Apologizes
Microsoft Designer Paralyzed
Hospital Encourages Mom to Tell Story
A Disclosure Case from Dr. Steve Kraman
Oregon Hospital Admits Fault
Hospital CEO Apologizes
Babies Mixed Up
RN Daughter Develops Video
Wrong Rib Removed at Yale
Services & Products
Sorry Works! Store
Presentations
Disclosure Training
Online Disclosure Training
Litigation & Risk Consulting
Reviewing Hospitals for Disclosure and Apology
Free Just-in-Tips Disclosure Tips
Resources
Don't Gag Me
Empathy Vs Apology
For Public - Selecting a Doctor or Nursing Home
For Public - what to do when something goes wrong?
For Clinicians -- disclosure and new patients.
For Clinicians -- Just in Time Disclosure Tips
For Clinicians -- That First Job & Disclosure, Apology
For Clinicians -- Selling Your Practice and Disclosure, Apology
Nurses & Other Front Line Staff
Videos
Sorry Works! Blog
Patient/Family Crisis Hotline
Crisis Hotline Contact
Booklet For Patients/Families
Why a Crisis Hotline for Patients and Families?
Donate to Support Hotline
Research
Build a Disclosure Program
Donate
0
Sign In
My Account
Sorry Works! Blog
Making Disclosure A Reality For Healthcare Organizations
Archive
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2011
47
Posts in General
Five-Star: Clinician and Organizational Attitudes...
General
Admin
July 13, 2011
Comment
Compensation Following Apology: IHI White Paper
General
Admin
July 13, 2011
Comment
Nurse Suicide Ups Need for Disclosure Programs...
General
Admin
July 13, 2011
Comment
Study: Behind-The-Scenes Docs & Disclosure...
General
Admin
July 13, 2011
Comment
Five-Star Assessment: Your Bathrooms...
General
Admin
July 13, 2011
Comment
Question from the Road: Boss Says "NO" to Disclosure?
General
Admin
July 13, 2011
Comment
AMA News: Disclosure Can Lower Lawsuits...
General
Admin
July 13, 2011
Comment
Five-Star: Doctors Showing Compassion
General
Admin
July 13, 2011
Comment
"Sorry" Leads to Lawsuits?
General
Admin
July 13, 2011
Comment
New Report on Disclosure & Apology
General
Admin
July 13, 2011
Comment
Validate Complaint Before Responding...
General
Admin
July 13, 2011
Comment
Five-Star: That TV In Your Waiting Room...
General
Admin
July 13, 2011
Comment
Five-Star Tip: Phone Call Before Surgery...
General
Admin
July 13, 2011
Comment
Question from the Road: Five-Star and Anonymous Docs?
General
Admin
July 13, 2011
Comment
Modern Healthcare: Disclosure Not For Everyone?
General
Admin
July 13, 2011
Comment
Questions from the Road: Premature Apology?
General
Admin
July 13, 2011
Comment
Question from the Road: Investigation?
General
Admin
July 13, 2011
Comment
Question from the Road: Nurse Says Error
General
Admin
July 13, 2011
Comment
Summary of Post-Event Communication = Leadership
General
Admin
July 13, 2011
Comment
Better Patient Accountability Documents?
General
James Harper
March 10, 2011
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