Teaching Disclosure to Front-Line Staff with On-Line Courses
|Teaching Disclosure to Front-Line Staff with On-Line Courses
Most risk and claim managers and members of the c-suite understand that disclosure is not only the right thing to do, it also makes great business sense for the hospital or insurance company. The challenge is how to get the disclosure message to front-line doctors, nurses, and other staff. How do we teach our doctors and nurses to empathize and stay connected with patients and families post-event without prematurely admitting fault? And how do we teach the disclosure message to – for example – 1,200 nurses and 300 physicians in an economic and scalable fashion? And what do you do about new hires down the road?
Answer: The ELM-Sorry Works! on-line disclosure training course for physicians, nurses, and other front-line staff in acute and long-term care settings.
ELM is the nation's leading provider of online continuing education courses emphasizing risk management and patient safety for physicians and nurses, and SorryWorks! is the nation’s leading training organization for disclosure. This is a perfect match. We’ve taken the Sorry Works! Little Book of Empathy – which is specifically crafted for front-line staff – and loaded onto the ELM learning management system for online distribution and access. The title of the on-line course will be:
"Empathy and Disclosure: What to Say When Something Goes Wrong"
The content teaches physicians and nurses how to empathize and stay connected with patients and families post-event without prematurely admitting fault. The content literally helps front-line staff conceptualize disclosure and see how "sorry" not only helps patients and families, but also helps providers! Hospitals and insurers will be able to purchase licenses to provide the on-line training program for staff, and staff will earn continuing education for completing the on-line courses.
To participate in a free webinar to preview this new course offering, simply e-mail firstname.lastname@example.org.
*Information pertaining to the type and amount of continuing education available for this program can be found here: http://www.elmexchange.com/sw.asp
Doug Wojcieszak Founder Sorry Works! PO Box 531 Glen Carbon, IL 62034 618-559-8168