Sorry Works!

Sorry Works! Blog

Making Disclosure A Reality For Healthcare Organizations 

Teaching Disclosure to Front-Line Staff with On-Line Courses

Teaching Disclosure to  Front-Line Staff with On-Line Courses

Most risk and claim managers and  members of the c-suite understand that disclosure is not only the right thing  to do, it also makes great business sense for the hospital or insurance  company. The challenge is how to get the disclosure message to front-line  doctors, nurses, and other staff. How do we teach our doctors and nurses to  empathize and stay connected with patients and families post-event without  prematurely admitting fault? And how do we teach the disclosure message to –   for example – 1,200 nurses and 300 physicians in an economic and scalable   fashion? And what do you do about new hires down the road?

Answer: The ELM-Sorry Works! on-line disclosure training course   for physicians, nurses, and other front-line staff in acute and long-term   care settings.

ELM is the nation's leading  provider of online continuing education courses emphasizing risk management  and patient safety for physicians and nurses, and SorryWorks! is the nation’s  leading training organization for disclosure. This is a perfect match. We’ve  taken the Sorry Works! Little Book of Empathy – which is specifically crafted  for front-line staff – and loaded onto the ELM learning management system for  online distribution and access. The title of the on-line course will be:

"Empathy and Disclosure:   What to Say When Something Goes Wrong"

The content teaches physicians and  nurses how to empathize and stay connected with patients and families  post-event without prematurely admitting fault. The content literally helps  front-line staff conceptualize disclosure and see how "sorry" not  only helps patients and families, but also helps providers! Hospitals and   insurers will be able to purchase licenses to provide the on-line training program   for staff, and staff will earn continuing education for completing the   on-line courses.

To participate in a free webinar   to preview this new course offering, simply e-mail

*Information pertaining to the   type and amount of continuing education available for this program can be  found here:



Doug Wojcieszak Founder Sorry Works! PO Box 531 Glen Carbon, IL 62034 618-559-8168