3rd Edition of Little Book of Empathy Now Available

The Little Book of Empathy, which has sold thousands of copies, is now available in a 3rd edition for acute and long-term care professionals. This updated version includes a new chapter on expressing empathy over the phone and delivering bad or troubling news to families without the benefit of body language. There are many other updates to this short but important booklet.  

For nearly 10 years, the Little Book of Empathy has been used to teach front-line staff, mid-level managers, and leaders how to empathize and stay connected with patients and families post-event.  This booklet is full of practical, easy-to-follow advice for healthcare professionals along with cases and scenarios. The text also discusses how to resolve cases proactively with apology and how to begin the process of establishing a disclosure program.  All of this information is contained in a booklet that can be read in 40 minutes or less. Individual copies sell for $9.99 and bulk order discounts are available for five, 10, and 25 copies.  Click here to order.  All proceeds from sales of this booklet (and other content) support Sorry Works! educational efforts. 

For larger orders, call 618-559-8168 or e-mail doug@sorryworks.net for a quote. 

Please forward and share this e-newsletter with others.  Thank you!

Sincerely,

- Doug 

Doug Wojcieszak, Founder and President
Sorry Works!
618-559-8168 (direct dial) 
doug@sorryworks.net