Training Front-Line Staff on Disclosure & Apology Webinar -- Free!
Sorry Works! is offering a free webinar with our partner, The Sullivan Group (TSG). The webinar is entitled "Training Staff to Handle Adverse Event" and will be held on Thursday, March 23rd at 1pm ET/10am PT. This is a great chance to see/hear the disclosure training content we share with front-line staff. The goals of the webinar are:
Why communication & resolution training is important
How to best prepare your staff for difficult conversations
What processes to implement for a sustainable approach.
Again, the webinar is free, but we do ask that you register. To register, you can simply respond to this e-mail or visit this link.
We hope to see you at the webinar, and please share this e-blast with friends and colleagues.