Sorry Works! in Joint Commission Journal of Quality & Patient Safety

The Joint Commission's Journal on Quality & Patient Safety published a letter to the editor from Sorry Works! in their November 2018 edition.  Here is the link to see the article without a subscription. 

In short, we were responding to an article that appeared this summer about future needs (including research needs) for the disclosure movement.  The authors of that article asserted that the experiences of patients and families who have suffered adverse events need to be better heard and understand (which we agree) -- yet the authors admitted that getting angry and grieving patients and families to respond to surveys and participate with other research protocol will be difficult, at best (we also agree).

Our letter pointed out that perhaps the issue of garnering the patient/family perspective might not be so challenging if the medical community would instead survey and invite feedback from personal injury plaintiff's lawyers. These folks know all too well what patients and families experience post-event, and what they want and need.  Moreover, our letter pointed out that the panel of experts that assembled this article included four lawyers but -- to the best of our knowledge -- none of the four lawyers had ever represented patients or families in a medical malpractice case.  The perspective of PI lawyers was missing from this important article, and will be needed in future research efforts about disclosure & apology.  

View the letter and decide for yourself. 

Have a great Thanksgiving!

- Doug

Doug Wojcieszak, Founder
Sorry Works!
618-559-8168 (direct dial) 
doug@sorryworks.net (direct e-mail)