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ONLINE DISCLOSURE LEARNING COURSES FOR FRONT-LINE STAFF

 

Sorry Works! is proud to announce a new partnership with The Sullivan Group to provide online disclosure learning courses for healthcare organizations. We have initially developed two courses to help front-line clinicians understand and embrace disclosure: 

The first course, titled Just-in-Time/Introductory, is a 12-minute video that provides 10 key tips to understand how to empathize and stay connected post-event without prematurely admitting fault.  Included with the 10 tips are two brief scenarios that show disclosure meetings. This 12-minute video will help all staff understand the basics of disclosure, and it can be a refresher for any staff member who needs a quick review before meeting with an upset patient or family. This short course should be required training for existing clinicians in your organization as well as a part of your onboarding process for new hires and new practices.

The second course, titled Disclosure and Apology Fundamentals, provides an in-depth overview of disclosure, including how to get connected with patients and families pre-event and how to stay connected with them post-event with empathy and great customer service. Sample scripts for post-event discussions, lists of “dos and don’ts,” and case scenarios are provided in the course. Also, videos are embedded throughout the text covering disclosure role-play scenarios and commentary. It’s a very comprehensive disclosure training course!

These training courses will help front-line clinicians understand and embrace disclosure. Your staff will know to remain engaged with patients and families post-event without prematurely admitting fault. To learn more about these courses, please contact us at doug@sorryworks.net or broth@thesullivangroup.com, or call us at 618-559-8168 or 630-268-1188.  





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